Why is the withdrawal of funds to a card unavailable?

We strive to provide our clients with secure and convenient deposit and withdrawal methods. However, withdrawals to bank cards may be restricted for various reasons. In this article, we will explore the key factors affecting this method’s availability and suggest alternative solutions.

1. The deposit method does not always match the withdrawal method

The fact that a client deposited funds using a particular method does not guarantee that the same method will be available for withdrawal.

Key point: While the FAQ states that the deposit method can be used for withdrawals, there are nuances regulated by the Payment Policy (Section 4.2). Some withdrawal methods may be temporarily unavailable due to payment system requirements or existing regulations.

What to do? In such cases, the system will suggest alternative withdrawal methods available in your region.

2. Withdrawals to bank cards are geographically restricted

At present, withdrawals to bank cards are only available in certain regions (e.g., Ukraine, Kazakhstan, Uzbekistan). However, even in these countries, this method may be temporarily unavailable due to technical or regulatory reasons.

Important: In most other regions, withdrawals to bank cards are not possible, even if the deposit was made using a card.

3. Why are bank card withdrawals unavailable?

• When will this option be available? We are actively working on expanding the list of available withdrawal methods but cannot provide exact timeframes.
• Can this method be easily added? Unfortunately, this is a complex process requiring compliance with numerous financial and legal regulations.
• Does the deposit method automatically become a withdrawal method? No, withdrawals are only possible through methods that comply with the Payment Policy.
• Where to check the latest information? All details are available in the Payment Policy (Section 4.2). For any questions, we recommend contacting customer support.

4. If your preferred withdrawal method is unavailable

The FAQ states that the deposit method may be used for withdrawals, but only if it is available and meets the withdrawal conditions.

Possible reasons for unavailability:

• The withdrawal method is temporarily unavailable in your region.
• This method has not been used for deposits before.
• There are technical or regulatory restrictions.

What to do? Contact customer support to get up-to-date information on the withdrawal options available in your region.

Conclusion

We understand that withdrawal convenience is an important factor for our clients. Despite temporary limitations, we offer alternative and secure withdrawal methods that comply with your region’s regulations. If you have any questions, our support team is always ready to assist you.