How is communication with Quotex brokerage handled?

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Quotex Support helps users resolve various platform-related issues. In this guide, we will cover common customer questions and provide recommendations for solving frequent problems.

1. Where and how to contact support?

If you have access to your account – use the “Support” section in your personal account.
If you don’t have access to your account – contact support via the “Contacts” section (at the bottom of any page on the website).
Prohibited contact methods – Email, social media, Telegram chats, and phone calls. Any third-party assistance offers are scams.

Important! Submitting multiple tickets increases waiting time. A new request moves you to the end of the queue.

2. What to do if I can’t log into my account?

Possible reasons:

Incorrect password – try resetting your password using the standard procedure on the website.
Verification code not received – check your spam folder and ensure you haven’t blocked emails from the platform.
Account hacked – immediately contact the “Contacts” section to block your account and prevent unauthorized withdrawals.
Inactive account suspension – accounts blocked due to inactivity cannot be restored; create a new one.

3. Can a deleted account be recovered?

Deleted by the owner – recovery is not possible.
Closed due to rule violations – recovery is unlikely.
In most cases, you can create a new account if you don’t have any other active accounts.